If you’re experiencing a black screen on your Samsung Galaxy S20 with the phone still vibrating and functioning, it can be a frustrating issue. However, there are various potential causes for this problem, and you can take steps to troubleshoot and possibly resolve it. Here’s a guide in English to help you address the issue:
1. Check for Physical Damage:
- Start by visually inspecting your phone for any obvious physical damage, such as a cracked screen or signs of water damage. Physical damage can lead to screen problems.
2. Restart Your Device:
- Try a simple restart by pressing and holding both the power button and the volume down button simultaneously for about 10-15 seconds. This should trigger a reboot of your device.
3. Ensure Adequate Battery Level:
- It’s possible that your phone’s battery is critically low. Connect your device to a charger and wait for a while to see if the screen turns on.
4. Safe Mode:
- Boot your phone into Safe Mode to determine if a third-party app is causing the issue. To do this: a. Turn off your phone. b. Press and hold the power button until the Samsung logo appears. c. Release the power button and press and hold the volume down button until the device completes the restart.
- If your screen functions in Safe Mode, it suggests that a third-party app may be responsible. You can uninstall apps one at a time to identify the problematic one.
5. Factory Reset:
- If none of the above steps resolve the problem, you can consider performing a factory reset. This should be your last resort because it will erase all data on your device. To initiate a factory reset: a. Power off your phone. b. Press and hold the volume up button and the Bixby button (if your device has one), along with the power button. c. Use the volume buttons to navigate to “Wipe data/factory reset” and confirm by using the power button. d. After the reset is complete, select “Reboot system now.”
6. Contact Samsung Support:
- If the issue persists after trying all the above steps, it may be a hardware-related problem. Reach out to Samsung’s customer support or visit a Samsung service center for professional assistance and potential repair.
It’s important to note that some of these steps might result in data loss, so it’s advisable to back up your data regularly. If your phone is still under warranty, consider checking with Samsung to determine whether the issue is covered and to explore available repair options.